Terms & Conditions

• Brand — an organisation that funds and commissions campaigns.
• Campaign Partner / Mediator — an organisation that sources and manages creators to execute campaigns.
• Creator — an individual who delivers content and completes campaign deliverables.
• Campaign Credit — prepaid, non-transferable balance used to fund campaigns and reserve creator work.

You must be at least 18 years old to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us immediately of any unauthorised use.

Fluvencio is a managed operating platform that lets brands fund campaigns, delegate execution to campaign partners, manage creator delivery, track publicly observable performance, and settle payouts. We provide the platform and tooling; brands, partners, and creators are responsible for their own campaign decisions, content, and legal compliance.

• Campaign credit is prepaid and non-transferable. Funds for human work are financially reserved before a deliverable is assigned.
• Payments and payouts are processed by our payment partner (Razorpay). By transacting you also agree to the payment partner’s terms.
• Applicable platform fees, taxes (including GST where relevant), and any withholding are shown or applied at the time of the transaction.
• Except where required by law or expressly stated, prepaid credit and completed transactions are non-refundable.

Creator compensation is for genuine product purchase or receipt, product usage, private feedback, content creation, and agreed social deliverables. Earnings accrue per assignment and become withdrawable once the applicable deliverables are approved and any review or dispute windows have passed. Payouts are subject to identity/KYC and tax requirements and to the payment partner’s processing.

You agree not to: violate any law or third-party rights; upload unlawful, infringing, or harmful content; misrepresent metrics, identity, or authorisation; attempt to bypass security, rate limits, or access controls; scrape or access data other than as the Service permits; or interfere with the Service’s operation.

Creators retain ownership of content they create, and grant the relevant brand and Fluvencio the licences agreed for each campaign (including any usage-rights terms specified in the offer). You are responsible for having the rights to any content and materials you provide. Fluvencio and its marks remain our property.

The Service integrates with third-party platforms such as Instagram (Meta) and YouTube. Your use of those platforms is governed by their own terms and policies, and you must comply with them. We access social data only with your authorisation (via official APIs) or from publicly available information, and we may show publicly observable metrics with their source. We are not responsible for third-party platforms’ availability, changes, or actions.

Brands, partners, and creators introduced through the Service agree not to circumvent the platform to arrange, off-platform, the same or substantially similar campaign engagements for the purpose of avoiding platform fees, during their relationship and for a reasonable attribution period thereafter.

The Service is provided “as is” and “as available”, without warranties of any kind, to the fullest extent permitted by law. We do not guarantee any specific campaign outcome, reach, engagement, or revenue. Metrics are shown with their provenance and may be estimated, delayed, or unavailable; we do not warrant their completeness or accuracy where sourced from third parties.

To the maximum extent permitted by law, Fluvencio and Whizzyminds Tech LLP will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us in the three (3) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Fluvencio and Whizzyminds Tech LLP from claims, damages, and expenses arising from your content, your use of the Service, or your breach of these Terms or of any law or third-party right.

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, suspected fraud or abuse, or to comply with law. Provisions that by their nature should survive termination (including payment obligations, IP, disclaimers, and limitation of liability) will survive.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to any mandatory law, the courts having jurisdiction in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date and, where appropriate, notified in-app or by email. Continued use after changes take effect constitutes acceptance.

Whizzyminds Tech LLP (operating “Fluvencio”) — hello@fluvencio.com.